Recommended procedure before and when making a claim

1. contact the ifTECH CUSTOMER DEPARTMENT via the TICKET SYSTEM available in the top menu at www.itech.cz (visible only after logging in)

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2. After consultation, you may be asked to complete the information using the ifTECH COMPLAINT PROTOCOL.

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When reporting a defect in the goods, the buyer must provide the seller or the manufacturer with all the necessary information to enable them to assess the defect. In particular, on the defect report form, include: the type of goods, the number of defective quantities, the number of the warranty document and a precise description of how the defect in the goods manifests itself. In addition, it is advisable to include the name and telephone number of the person in charge of handling and rectifying the defect in order to improve the process.